Frequently Asked Questions

A customer account is required to download the music tracks. The account creation is simple and done during the checkout process for first time customers.

To access your downloads, login to your account and click on the Downloads tab. The download links are listed in that section.

RAR files are compressed files similar to .ZIP that are created by the WinRAR archiver. We decided to use this format for our downloads because of better data compression resulting in much smaller files than using ZIP. If you’re using a PC, you can download and install WinRAR, WinZip, or 7-Zip. On a Mac you can install The Unarchiver from the app store.

The download links never expire. With that said, downloads are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads we will not tolerate download abuse. We reserve the right to terminate your access if abuse is detected.

No. All of our products are delivered electronically via download.

Absolutely! The purchase of the Complete Music Library includes lifetime access to any music tracks that will be released in the future. We will automatically update the download links in your account. You’ll never have to pay anything again.

We stand behind our products and your satisfaction with them is very important to us. However, because our products are digital goods we generally offer no refunds. If you’ve changed your mind about your purchase and you have not downloaded any tracks, we will happily issue a refund upon your request. Refund requests made after you have downloaded any tracks are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within thirty (30) days of your original purchase.

We accept PayPal and all the major Credit Cards and Debit Cards which are processed through PayPal

Our site is continually updated, monitored, and scanned daily. You’re also protected by full 256-bit encryption. Plus, we don’t store any credit card details on our servers, so there’s nothing for hackers to steal.

All our music tracks are provided as 16-bit/44.1 kHz WAV files.

Unfortunately, this is a very common problem on YouTube with their Content ID program so don’t panic.

Most of the time, these flags come from services like AdRev where people subscribe and use tracks from non-exclusive music libraries (like ours) and claim exclusive rights (intentionally or by mistake). And then there are the scam artists who abuse the Content ID program and try to make a buck from unsuspecting publishers.

Fortunately, the solution is simple. Just click on the “File a dispute” link to start the dispute process. Make sure you select “I have a license or permission from the proper rights holder to use this material”. In the reason for the dispute section say something like: “I have purchased a royalty free music license from Toxic Audio Labs” and paste the link to our track page. Most of the time, these claims will disappear within thirty days. In case they don’t drop the claim and you need to appeal, try to be more aggressive in your appeal message. Also, try to contact the publisher directly if they have a web presence.

If all that fails, it would be a good idea to contact YouTube’s CEO as they have allowed Content ID abusers like Believe Music for too long on their platform. More people need to voice their frustration on this issue or things will never change.

If you want to know more about the Content ID system and its flaws, check out these articles:

1. How I Deal with Fake YouTube Copyright Claims by Believe Music
2. YouTube’s Copyright Insanity
3. Rogues Falsely Claim Copyright on YouTube Videos to Hijack Ad Dollars
4. YouTube Content ID System, Copyright Infringement and How to Strike-Back!
5. SCAM ALERT: Believe Music
6. Update: Believe Scam

Please check our License Agreement information page.